Returns, Exchanges & Warranty
Returns & Exchanges
We aim to make the return process as simple as possible! To return your mattress, just send an email to firstname.lastname@example.org or call or Whatsapp us on +91 91373 17171 and we’ll work with you to have your mattress picked up asap by one of our logistics partners ASAP.
Please note that refunds are usually processed within 48 hours of receipt of your returned mattress. Also, returns for mattresses purchased on Amazon will go through Amazon’s customer support team.
There's no need to keep the original box. Once the mattress is out of the box, you can get rid of the box if you have no use for it. Our courier partners will arrange to pick up the mattress, pack it, and ship it back to us.
We believe that sitting on a mattress for a few minutes in a crowded shop is the worst way to buy a mattress that you’re going to likely use for the next 10 years of your life. You won't know if something is a perfect fit until you have a few nights to try it out first! That's why we offer the 100-Night Trial which allows you to buys a Flo mattress risk-free - if the mattress ends up not being the right fit for you within the first 100 nights, we'll help you out with either an exchange or a return and full refund.
If you are still within your 100-Night Sleep Trial and purchased directly through flomattress.com, you do have the ability to exchange for a new product.
Give us a call on +91 91373 17171 so we can walk you through the process. We'll place your new order over the phone, charge the difference in cost between the two items (or refund the difference accordingly), and we'll go through the removal of the original product.
We offer a 10 year warranty on our mattresses which covers manufacturing defects such as depressions deeper than 1", sagging, cover defects such as unraveling stitching, or flaws in the foam causing it to split or crack. We don't cover changes to your mattress that are caused by normal wear and tear or that result from circumstances or uses that go beyond the intended use of a mattress—namely, reclining and sleeping. For example, don't take your Flo mattress out camping!
If you believe you’re experiencing a defect in your mattress covered under its warranty, please reach out to us on +91 91373 17171 or email@example.com.
Body impressions and sagging are unlikely to happen for at least 8-10 years. However, in the event that you do notice permanent indentations that measure more than 1 inch, you're covered by our 10-year warranty. To make a warranty claim, simply reach out to us at firstname.lastname@example.org or give us a call at +91 91373 17171 and we’d be more than happy to help!
For an additional charge, you can request a replacement cover. Just email us at email@example.com and we’ll let you know how much a new cover will cost for your exact mattress size.
Warranties that are more than 10 years are generally prorated, which means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.